Good day All,
I just want to send this email of appreciation.
Friday afternoon around 5pm I was informed of a leaking pipe in the complex.
I investigated and tried to call a plumber and when I couldn’t get hold of a plumber I took a chance and phoned Sue, she answered and I asked for the emergency cell nr, she send it to me.
All sorted and the plumber assisted.
Saturday afternoon Sue send me a message wanting to know if I came right and if we are sorted?
WOW, over a weekend and no need for her to follow up, but she does – just shows us how far this lady will go to satisfy her complexes.
We are not just another complex, she is personally involved and she goes far above and beyond her call of duty.
With this I would like to say a huge THANK YOU SUE ELS for your commitment, patience, friendliness, professionalism and personal touch you show towards us as a complex, trustees and personally.
You surely are a blessing to all of us.
Once again, thank you for your hard work. We don’t always say this, but thanks.
May you be blessed.
Good Morning Tanya,
Thank you I have received the refund as promised.
That was excellent service !
I would like to thank you for the wonderful service you offered me and my family in securing the perfect accomodation, initially we gave up hope when the first resdence was taken but you went out of your way to make sure we not only got a residence but an even much better one than the one we had initially lost out on.
I would like to thank you again and i shall be able to move in on the 2nd after i have returned from my mothers memorial service in Zimbabwe over the coming weekend and i leave first thing tomorrow moring.
I would like to bring to your attention the service that I have received from Danielle.
She has been extremely helpful and efficient with the process of a place I will be renting through your agency.
Danielle is an employee that you should treasure as she is an asset to your company. I am very grateful for the assistance she has given me and the manner in which she did and because of that I will definitely refer your agency to family and friends. It is not always that you find people who genuinely give good service because they personally want to and not feel forced to.
Danielle thank you so much for your efficient friendly service. It is highly appreciated. You have got my vote for best employee.
Best Regards, Cindy
Thanks so much for your prompt response; myself and my husband has been renting from Statusmark for years….and are very impressed with the excellent service; we had been dealing with Theresa eversince; and she is extremely helpful.
I would like commend *** on behalf of *** Body Corporate for the commitment and exquisite job he carried out yesterday, and once again many thanks to the great team of Status Mark for escalating the call within a very short notice. We strongly felt it necessary to state the fact that we value and appreciate your services and will always support your business.
If I may comment.
I found Status Mark, specifically Charlotte and Werner, to be very helpful in resolving our electricity disaster.
Once I had contacted Charlotte on the Monday morning, I found there urgency and constant feedback of the situation to be exceptional and
despite the numerous fowl ups by City Power, I know for a fact Werner was out at New Orleans in an attempt to ensure City Power fixed the problem.
Thank you Status Mark and well done!
Please forward my thanks on to Werner as well.
Sue thank you so much for your correspondences, We have been impressed by the level of efficiency of your offices and the friendly manner in which we have been received.
Darren Hope Hing.
I was so giving up on your accounts dept at status-mark,when i decided to come in and see someone there to try and sort out all my quiers,well the manner in which i was treated was so beautiful Elaine listened to me in such a professional manner and made me feel as a tenant i was as important as the landlord,she acknowledged my quiers without making me feel that i was being petty, and said she would sort it out for me soonest.
Charmaine please give Elaine a big hug and thank you from me,you know charmaine it ladys like Elaine that give status mark a good name.once more thank you.
Good day Sue & Elaine,
Please can you forward this mail to the powers that be in your office.
As chairman of Bondi Complex on behalf of all the Trusties, we would like to thank you and Elaine for the efficient and outstanding service you both provide.
There is a unit up for sale, and I called the agent to get a copy of our complex rules, I suggested that she got the rules from our managing agent, when she asked from who,
I said from Sue or Elaine at Status-mark, her reply was they are the best.
It is not often credit is given where it is due, but when good comments are made from an outsider, I feel it should be passed on.
Keep up the good work.
David Mac Millan.
P.M kan nog baie leer van jou.
Jy weet net hoe.
Keep up the good work.
Dankie vir al die professionele werk.
MOKA IS IN GOEIE HANDE !!!!!!!
Theresa van Vrede
I would like to compliment Theresa on her extraordinary work she done by helping me all the way from the time I moved in at crystal heights till I moved out she has been on the ball ever since and a big help to me.
If there is really one person I would recommend to help all the tenants at those flats I would really refer or recommend Theresa keep up the good work and thank you once again for excellent service rendered.
Thank you tyron.
As clients of Status Mark, we would like to express our gratitude to you and your staff in assisting us so professionally.
Sue and Elaine have gone the extra mile and have put in great effort in assisting us with all La Riviere Estate’s administration.
They have been extremely willing to help at all times, are most efficient and very hard working in their positions. We are truly grateful that these persons are dealing with the administration and management.
We have been treated with the utmost respect as clients, and their services to us have been invaluable.
We would like to congratulate you on having such a professional team and wish each of the mentioned staff every success in the future. They are a great asset to Status Mark and we trust that they will be acknowledged for their hard work.
Wishing you and your staff a Merry Christmas and a Prosperous New Year.
Ernst, Tilla Visser and family.
Hello from here down under.
If I have a look at your web page it is wonderful to see what is happening there by you. I can still remember the Sunday we met in Erica Villas Complex and I phoned you up a week later to put in an offer on the unit. I’m still laughing at what you replied to me……. (The owner will not accept this offer)!!!!
Wow…………a couple of years down the line and the unit is worth a fortune and I’m well impressed with your management staff managing the property for me.
You say on the web that 95% of your clients is referral clients and I have to agree totally, from the day that I bought the unit you guys were amazing.
Thank you for everything that you and your management staff do at Status Mark
Greeting from Australia and have a great day
Good morning Ladies,
It has been a great pleasure leaving at the above address and has been a good relationship with statusmark, I like to thank you for everything or making our stay a pleasant one.............................................................
I also want to thank you, Swazi, for the willing assistance and guidance you have provided to us during the past year.
Your newsletters and information messages were very useful to me and made me realise the complexity faced by Board members in their actions.
I find no reason why complaints were directed at Status Mark and you personally as far as the performance of your functions are concerned. In my opinion, you and your firm are doing excellent work at a very reasonable price.
Dear Paul & Sue, Paul - Thank you for the help and Sue & Elaine thanks for all you do!
Thank you for all your updates and the way you deal with my portfolio. Keep up the good
work and efficiency.
Thanks a lot Lindi.
Your hard work and prompt responses are really appreciated.
Thanks Lindelwa, As always, your prompt and helpful attitude is appreciated.
Good day Lindelwa,
Thanks for your continued good service.
Thanks very much for your patience and determination to get our council account right,
much appreciated. I hope that they will make sure that the same error doesn't occur again.
Thnx a million Lindelwa for your "AS USUAL" prompt service.